Summergrove Halls

Hensingham

Whitehaven

Cumbria

CA28 8XZ

Tel: 01946 813328

info@summergrovehalls.co.uk

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SUMMERGROVE HALLS

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Booking Terms and Conditions

 

On booking accomodation will we ask you for your card details as security and to confirm your reservation.

 

Short term individual bookings

To secure a room you may be required to pay a 10% deposit or a minimum of £10.00.

You may cancel a booking and we will refund your deposit in full if you notify us before 10.00 am on your scheduled date of arrival.

If you have a booking for more than 1 night you may cancel or shorten your booking after the scheduled date of arrival and we will refund you for any remaining nights. We will not pay a refund for any night for which notification is received after 10.00am.

Notification must be made directly with Summergrove Halls prior to 10.00 am of the day(s) you wish to cancel.

We will only make refunds to the payment card that you used to make the booking. We will normally credit refunds to your card within 10 days.

 

Long term individual bookings

To secure a room you may be required to pay a deposit of £70.00

You may cancel a booking and we will refund you in full if you give more than 48 hours’ notice of the date of your arrival.

If you cancel within 48 hours of the date of your arrival then 50% of your deposit will be refunded.

If you cancel within 24 hours of the date of your arrival then no refund will be made.

We will only make refunds to the payment card that you used to make the booking. We will normally credit refunds to your card within 10 days.

 

Group Bookings

To secure a group booking we may require a deposit up to 10% of the estimated total cost. A proforma invoice will be forwarded to the organiser and full payment of the outstanding balance will need to be made no later than 3 days before the expected arrival date.

If you cancel a confirmed Group Booking or significantly reduce the number of nights or the number of rooms required, we may not refund any money you have paid to us (including any deposit).

Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.

 

Conference Bookings

You may cancel a booking and we will make no charge if you give more than 48 hours’ notice.

If you cancel within 48 hours of the date/time of your arrival then 50% of the basic invoice charge will be made.

If you cancel within 24 hours of the date of your arrival then the full amount will be invoiced.

We will only make refunds to the payment card that you used to make the booking. We will normally credit refunds to your card within 10 days.

 

Payment

We accept the following methods of payment: credit cards: MasterCard and Visa; Debit cards - Visa/Delta and Visa/Electron, Bank Transfer.

All outstanding charges must be paid for in full on check-out.

 

 

Check-in/ Check-out Time

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival.  All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 22.00 on the scheduled day of arrival unless otherwise agreed directly with Summergrove Halls.  Any non-secured reservation will be held until 6.00pm on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified us of a late arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 11.00 am (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of Summergrove Halls.

 

If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime.  

 

Changes or Cancellation by Summergrove Halls

Very occasionally we may need to cancel your Booking.  In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location of a similar standard.

 

Damage

We reserve the right to charge for any damage incurred to your room or the premises during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

 

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to respect the premises, employees and other guests.  We reserve the right to refuse accommodation or services or remove you and members of your party if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

 

No Smoking

Guests are not permitted to smoke in rooms or public areas. Smoking is permitted in the designated smoking areas which are clearly signposted.

 

 

HOTEL PROPRIETORS ACT 1956

 

Loss of or Damage to Guests’ Property:

 

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

 

This liability however—

 

(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;

 

(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

 

(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

 

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.

 

Local Area Information

 

Transport

 

Taxi

Future Hire                T 07546605197

Abbey Cabs                T 01946 63000

Bee-Line                     T 01946 691111

Brian's Taxis               T 01946 690444

 

Bus Service

The nearest bus stop is either Keekle Terrace or Moor Row.

For downloadable bus timetables please see www.stagecoachbus.com

 

Train

The nearest station is Whitehaven ( please see map)

www.nationalrail.co.uk

www.thetrainline.com

Local Supermarkets with fuel and cash machines

Morrison's, Catherine Street,  Whitehaven T 01946 599208

Tesco, Bransty Row,  Whitehaven T0345 6779716

SPA Richmond Hill Road, Hensingham, T 01946 599609

SPAR Parkhouse Fuel and Service Station, Bigrigg, Egremont, is open 06:00-23:00 seven days a week.  T 01946 817142

Nisa Extra, Crossfield Garage, Cleator Moor T 01946 810431

Co-op, Cleator Moor, T 01946 812517

Other Cash Machines

Cleator Moor Main Street.

Lowther Street, Whitehaven Town Centre.

Egremont Main Street.

 

 

Libraries

Nearest library is at Hensingham.

Monday 1400-1700

Tuesday Closed

Wednesday 1400-1700

Thursday Closed

Friday  1400-1700

Saturday Closed

Sunday Closed

For local libraries T 01946 695545

 

Hospital/Medical Services

     West Cumberland Hospital, Homewood Rd, Hensingham, Cumbria  

      T 01946 693181

 

Cumbria Health on Call.  If you require medical assistance out-of-hours T 03000 247 247

NHS Cumbria  provide an out of hours emergency dental service through Dental Direct.  T 01228 603900

Tesco Pharmacy T 01946 529797

 

Takeaways

Mc Donald's, Whitehaven.

Spice House (Indian) Cleator Moor

Asparva (Pizzeria) Cleator Moor

Chatanooga (Pizzeria) Cleator Moor

Tiger Inn (Chinese) Cleator Moor

Greggs Bakery Cleator Moor

Scoffs Café and Takeaway Cleator Moor

 

Useful Websites

Attractions and Events

www.visitcumbria.com/wc/whitehaven

www.whitehaven.org.uk

www.western-lakedistrict.co.uk/whitehaven

www.visit-whitehaven.co.uk

www.golakes.co.uk

www.thewhitehavenfestival.co.uk/

www.rosehilltheatre.co.uk/

www.workington-plaza.co.uk

Local News

www.whitehavennews.co.uk/

theguidemags.com

www.copelandbc.gov.uk/

www.summergrovehalls.co.uk

 

 

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