Accessibility Guidelines

Summergrove Halls welcomes people with disabilities and has developed this access statement to address some of the more common issues that disabled people face.

PRE-ARRIVAL

For assistance prior to arrival please contact the reception team on 01946 813328 or by email info@summergrovehalls.co.uk

There is a coach and car drop off / pick up point at the front of the hotel but all halls have entrances on the level.

All car parking is free of charge.

Dogs are allowed in all ground floor bedrooms and in the terrace bar and lounge area. Assistance dogs are permitted in the restaurant.

MAIN ENTRANCE & RECEPTION

The main entrance is located on the ground floor of Eddington Hall and access is on one level.

The registration card can be enlarged if required.

There are public toilets, including disabled, on both the ground floor and the first floor. The disabled toilet on the ground floor also has baby changing facilities.

The flooring in all toilets is non-slip vinyl.

The reception area has short pile carpet.

PUBLIC AREAS, DINING ROOM & BAR

The restaurant and restaurant bar are located on the ground floor along from reception

Restaurant tables and chairs can be moved if required.

The restaurant has armless chairs, and most tables have a central support.

The restaurant and bar area both have short pile carpet.

Menus can be enlarged on request.

The terrace bar, laundry, and conference rooms are on the first floor and are all accessible via a lift situated next to the main reception desk.

There is a choice of low-level seating and upright chairs throughout the lounge and bar.

Full table service is available within the bar / restaurant.

Please inform us of any dietary requirements on booking.

SHOP

The shop offers a selection of toiletries, snacks, confectionery etc. and is on the ground floor opposite reception and access is on one level.

LEISURE FACILITIES

The gym is located opposite the reception on the ground floor and access is on one level.

CONFERENCE & MEETING ROOMS

All conference and meeting rooms are on the first floor accessible by the lift and are then all on one level.

BEDROOMS & SLEEPING AREAS

All disabled access bedrooms are on the ground floor and accessible all on one level.

Flooring in the bedroom is short pile carpet.

Hypo allergenic bedding and feather pillows are available on request.

All bedrooms are non-smoking.

TVs provide subtitles.

All disabled access shower rooms are wet rooms with no steps or obstacles.

All shower rooms are en-suite.

Flooring in the shower room is non slip vinyl.

DOGS

Bowls and beds can be provided for assistance dogs, please specify on booking.

 

ADDITIONAL INFORMATION

Please advise reception staff on check-in if you require any assistance during your stay and especially in the event of an emergency evacuation.

We have a set evacuation procedure. The alarm signal is a continuous siren. In the event of a fire alarm a member of the team will come to assist you if you have requested assistance. If you are on the first floor in Eddington Hall there are two refuge points, with intercoms, where you can wait.  Otherwise please make your way to the assembly point.

There is a poor level of mobile phone coverage on the EE network throughout the hotel but all other networks have good coverage.